Florida Turns to Voice Recognition to Bust Fraudsters

Thu, Jun 3, 2010

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Pilot program in South Florida enters testing stage.

Voice or speech recognition has been a useful technology for fields including special education, call centers, and national defense. The health care sector could be the next bandwagon passenger, as regulators in Florida are beginning to use voice recognition to combat fraud.

The Florida Agency for Health Care Administration, which administers the state’s Medicaid program, has announced a pilot program launch in July in South Florida that will call patients in Miami-Dade County, and verify — through voice recognition — if they are receiving home health care services, the Miami Herald reports.

The program, dubbed Telephonic Home Health Service Delivery Monitoring and Verification, will store recordings of nurses’ and home health aides’ voices in a software archive. During home visits to Medicare recipients, they will use the patient’s telephone to connect to the automated system, which will then…

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